PRIVACY & COOKIES

Who We Are

OnlineFix is an electronics repair service operated by Tomas, based in Guildford, Surrey, UK. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Contact: hello@onlinefix.uk | 07940 730537

Data We Collect

We may collect the following information when you use our services:

• Name, phone number, and email address (when you contact us or book a repair)
• Device details and repair information (when you submit a repair request)
• Anonymous usage data via Google Analytics (only with your consent)

How We Use Your Data

• To provide and manage repair services you have requested
• To communicate with you about your repair status
• To improve our website and services (via anonymised analytics, with consent)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis

• Contract: Processing your data to fulfil repair services you have requested
• Consent: Analytics cookies are only set with your explicit consent
• Legitimate interest: To maintain and improve our website security

Cookies We Use

Cookies are small text files stored on your device. We use the following cookies:

Analytics cookies are only set after you give consent via the cookie banner. You can change your preference at any time by clicking the "Manage Cookies" link in the footer of any page.

Third-Party Services

• Google Analytics: We use Google Analytics 4 to understand how visitors use our site. IP addresses are anonymised. Data is processed by Google LLC. Google's Privacy Policy
• Firebase: Used for our internal repair tracking system. Data is processed by Google LLC
• Google reCAPTCHA: Used on our repair booking and tracking forms to prevent spam and abuse. reCAPTCHA collects hardware and software information (such as device data, IP address, and browser interactions) and sends it to Google for analysis. Data is processed by Google LLC under their Privacy Policy and Terms of Service
• Cloudflare: Provides CDN, security, and performance services. May set strictly necessary cookies (such as __cf_bm) for bot protection. Cloudflare's Privacy Policy

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time (for analytics cookies)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at hello@onlinefix.uk.

Data Retention

We retain repair-related data for as long as necessary to provide our services and for a reasonable period afterwards for warranty and support purposes. Analytics data is retained according to Google Analytics' default settings.

Data Security

We take reasonable measures to protect your personal data, including using HTTPS encryption, secure hosting, and access controls on our internal systems.